Mike B’s Security Locksmith Ltd is a registered company in the UK, and has been trading since 1993. Customer satisfaction is our primary goal, and we welcome your feedback if we fail to meet your expectations in any way. Our terms and conditions do not affect your statutory rights.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.
To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01455 891046, or write to us
Mike B’s Security Locksmith Ltd, 4 Rugby Road, Hinckley, Leics, LE10 0QD.
or email us at
and we aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.